Since its inception in 2009, LVHD has been at the forefront of providing exceptional IT support services, embodying the spirit of Canadian innovation and reliability. Founded with a vision to revolutionize help desk and Network Operations Center (NOC) services, LVHD has grown from a visionary startup into a leading name in the industry, with our founder still steering the ship with hands-on involvement in day-to-day operations. This commitment to excellence and leadership continuity has been pivotal in shaping the culture and services of LVHD, ensuring that every client receives the best possible support.
Our Team: The Heart of LVHD
At LVHD, we pride ourselves on our team’s expertise and dedication. With over 125 skilled professionals, our technical team spans various specialties, from NOC engineers to Tier I/II/III support and Project Resources. This diverse talent pool enables us to support tens of thousands of users and devices globally, providing a breadth and depth of service that sets us apart in the IT support landscape.
Unmatched Call Answer Standards
Understanding the critical nature of IT support in today’s fast-paced business environment, LVHD holds itself to an exceptionally high standard of service. We define a successful Call Answer as achieving a live answer within 3 minutes, a benchmark we consistently meet or exceed. This dedication to swift and effective communication reflects our commitment to meeting and surpassing customer expectations, ensuring that every interaction with LVHD is positive and productive.
Excellence in Ticket Management
Efficiency and effectiveness in ticket management are crucial indicators of the quality of IT support services. At LVHD, we maintain an average of only 35 tickets in the queue at any given time, covering incidents and requests from our extensive global user base. This impressive ratio is a testament to our team’s ability to manage and resolve issues promptly, ensuring minimal downtime and disruption for our clients. It’s a clear indication of our commitment to delivering an exceptional customer experience that reflects our Canadian roots and values.
Our Promise: Reliability, Expertise, and Exceptional Service
Since 2009, LVHD has been on a journey of continuous growth, innovation, and unwavering dedication to excellence. Proudly Canadian, we bring a unique blend of reliability, expertise, and exceptional service to the global IT support arena. Our founder’s day-to-day involvement ensures that LVHD remains true to its core values, leading a team that is deeply committed to providing the best possible support to our clients.
As we look to the future, LVHD is excited to continue expanding our services, leveraging the latest technologies, and adapting to our clients’ evolving needs. Our goal remains unchanged: to set the standard for IT support services, offering solutions that are not just reactive but proactive and not just satisfactory but truly exceptional.
In choosing LVHD, our clients gain access to top-tier IT support and partner with a company that values its roots, its people, and, above all, the success and satisfaction of its clients. We are LVHD, proudly Canadian and dedicated to excellence in everything we do.
